Frequently Asked Questions

Team Store

What time do the Team Stores at the Wells Fargo Center open?

The Team Stores are not open during the off season.

During the NHL and NBA seasons the Team Stores at the Wells Fargo Center are open on gamedays. Team Stores open to the public two hours before the scheduled start of NBA & NHL games and remain open to the public until arena doors are opened for event entry. Arena door times vary and are dependent on several factors including, but not limited to, league scheduling, broadcast scheduling, security requirements, and the day of the week the event falls on. Generally, arena doors open one hour before the scheduled start of NBA games and 90 minutes before the scheduled start of NHL games.

Once arena doors are opened, the Team Stores are only accessible from within the Wells Fargo Center with a valid event ticket.

Can I return an item purchased from the website at the Team Store?

Yes, however you must present a copy of your online order receipt. If you do not have a copy of your receipt, you may exchange sizes only. Please review our return policy page for additional details on return options, or contact our Customer Service Team.

Can I place an order and pick it up at the Wells Fargo Center?

Yes, however you must have a valid ticket for entry to the Wells Fargo Center and your order must be placed at least two hours before the scheduled start of your event. You can select Arena Pickup during checkout and retrieve your purchase from our automated locker near Section 112 on the 11th Street side of the Main Concourse.

 

Arena Pickup Locker

What is an automated locker and how does it work?

The automated locker is a self-service kiosk that utilizes single-use access codes to allow for secure storage of your online purchase until you are ready to pick it up.

After selecting Arena Pickup and completing checkout at least two hours before the event, a customer service associate will place your purchase within the locker. Once it is secure inside the locker, you will receive an email with a one-time-use access code and instructions on how to retrieve your order. The code can be scanned directly from your phone or tablet, or printed and scanned. It can also be entered on a keypad mounted to the lockers.

Where is the automated locker located?

The locker is located on the Main Concourse, across from the 11th St Team Store, near seat section 112.

Is the locker secure?

Yes. The locker door cannot be opened without the access code provided in the email. Each access code is uniquely generated after the order is placed inside, and can only be scanned or entered one time.

How do I pick up my purchase from the automated locker?

Once your order is secure inside the locker, you will receive an email with a one-time-use access code and instructions. The code can be scanned directly from your phone or tablet, or printed and scanned. Approach the locker with your code and align it within the green square beneath the scanner. It can also be entered on the keypad mounted on the lockers. If the code is scanned/entered successfully, the locker will beep and a mechanism will open the door containing your order. Please remove your items promptly, taking care to shut the door only once the locker is emptied. If the door is shut before the locker is emptied, you must contact our Customer Service Team to open it again.

I did not receive an email with an access code, what should I do?

Please contact our Customer Service Team for assistance.

My access code is not working, what should I do?

Each access code is one-time-use. If you have already opened the locker with the provided access code, please contact our Customer Service Team for assistance in opening the locker again. If this is the first time you are attempting to use the provided access code and cannot open the locker, please approach a Team Store or Merchandise Stand associate for assistance.

I forgot to pick up my purchase from the locker, what should I do?

Each order will have a grace period of two weeks from placement within the locker for you to return and pick it up. If after 14 days your order still has not been retrieved, it will be removed from the locker and shipped to the address you provided on your online order. A $9.99 shipping charge will be assessed to the card used for order payment.

If you would like to make other arrangements, please contact our Customer Service Team.

My items were missing/damaged/incorrect, who can I talk to?/

Please see a Team Store or Merchandise Stand associate for immediate assistance or contact our Customer Service Team.

I would like to report a different issue with the locker, who can I talk to?

Please contact our Customer Service Team for all other locker issues.

 

Custom Jerseys

What’s special about a custom Philadelphia Flyers jersey from the Wells Fargo Center?

Our custom jerseys are sewn by the Official Team Embroiderer for the Philadelphia Flyers, which means the tackle-twill letters and numbers put on your jersey are the same as the ones the players wear! This quality is exclusive to the Wells Fargo Center.

How do I order a custom jersey?

You can order a custom jersey by adding the Custom Jersey item to your shopping cart, if available. Otherwise you must add both the blank jersey and the jersey customization items to your shopping cart. If you do not see a customization item for the type of jersey you want, please contact our Customer Service Team for more information.

How can I customize a blank jersey that I own?

To customize a blank jersey you own, first complete and add the customization item for your jersey type to your cart. If you do not see a customization item for the type of jersey you have, please contact our Customer Service Team for more information.

After successfully completing your purchase, print the order confirmation and bring both the order confirmation and your jersey to the Fan Gear store at the Wells Fargo Center. For customization orders placed during the off season, please mail your jersey with a copy of the order confirmation via your choice of carrier to:

c/o Fan Gear Store
Wells Fargo Center
3601 S. Broad St
Philadelphia, PA 19148

Once your jersey arrives at the Wells Fargo Center, a representative will inspect it for preexisting damages or other areas of concern. An estimated completion time will then be provided based on the volume of custom jersey orders in our queue. Please anticipate a minimum wait of 10 to 15 business days.

After completion, your jersey will be returned via the shipping method selected in your order. An email with tracking information or pickup instructions will be sent to the email address registered to your account.

 

Ordor Status, Shipping, and Fulfilment

How can I tell if my order was successfully placed through Shop.WFCPhilly.com?

If your order was successfully placed through Shop.WFCPhilly.com, you will have been directed to create an account. You can log in and view your order history and order status from your account. You will also have received a confirmation email from Wells Fargo Team Store with a 4-6 digit order confirmation number. If you cannot locate the confirmation email, please check your spam or junk folders before contacting our Customer Service Team. If your order was unsuccessful for any reason, you will receive a follow-up email indicating cancellation of your order.

What’s the status of my order?

You can check the status of your order under “My Account” > “Order History” when you are logged in to the website. Once your order ships, the Order History will update to include the tracking number. You will also be sent an e-mail notification with the tracking information. If you do not receive this e-mail notification, please check your spam or junk folders and then contact us at cswfcphilly@aramark.com or 215-952-5282.

How long will it take for my order to arrive?

See our shipping page for shipping charts and estimated delivery times. Please note some items will not ship until a later date. Check product descriptions for more details.

Can I change or cancel my order?

Once an order is entered into our system, only a customer service agent can make changes to your order. Please contact our Customer Service Team for assistance. Please note that most custom merchandise is final sale. Once submitted, items typically cannot be edited or canceled.

How do you ship orders?

All orders are shipped Via Fed Ex, Smart Post, or The United States Postal Service. All orders within the US will have the ability to track to their destination.

Do you ship to APO/FPO/DPO?

Yes. The USPS is the only carrier who delivers to these addresses so all orders will ship via Priority Mail regardless of shipping method chosen.

Do you ship to US TERRITORIES (Puerto Rico, Guam, etc.)?

Yes. We use USPS to ship to US Territories and all orders to these addresses will ship via Priority Mail regardless of shipping method chosen.

Do you ship internationally?

Yes. Please check our Shipping Policies page for estimated rates.

When will my order ship?

Most orders ship the same or next business day. For some items- such as custom jerseys and drop ship items- there is additional processing time. There is usually 1 to 2 days additional processing time for orders going to APO/FPO/DPO or US territories.

I received my order but it was incorrect/damaged, what should I do?

We will be happy to correct any errors made to your order. Please contact our Customer Service Team to obtain instructions.

 

Returns

What is your return policy?

You can return most items for any reason up to 30 days from the date of purchase. Please review our return policy page for complete details on important exclusions and requirements.

Custom jerseys with personal name and number decorations cannot be returned or exchanged for any reason.

 

Website

Do I have to create an account?

At this time our website does not support Guest Checkout; all orders must be placed via a registered account.

I am trying to place an order but my shipping address is unrecognized, what do I do?

Please check that there are no errors in either your street address, city, or postal code. If your address is correct as entered, click “Ship Here” under “Enter a new shipping address.” You may need to click more than once to advance to the next step.

How do I update my password?

To update your password, go to the My Account page and enter the new password in the "Password" and "Confirm Password" fields and then click the "Update" button that is located below the Billing Address field.

I don’t see a product I want can you help me find it?

Yes. Please contact our Customer Service Team and we would happy to assist in finding products, product information or placing an order

I forgot my log in and/or password, what should I do?

Please visit the registration page and click the forgotten password link. If you encounter issues with the forgotten password process, please contact Customer Service.

I am having an issue using the website who can I talk to?

You can contact our Customer Service Team with any issues you are having with the website, or an order you placed with us. Customer Service representative are available to help you Monday through Sunday, 10 AM to 6 PM EST and can be reached by phone at  215-952-5282 or by email at cswfc@aramark.com

Can I use my Season Ticket Member discount?

Philadelphia Flyers season ticket members can receive 10% off all purchases online by entering their season ticket account number into the Promo Code box during checkout. For concurrent promotions, only one code may be used per purchase.

I have a Promo Code but it is not working, what should I do?

Please contact our Customer Service Team and they will able to assist you.

Can I use my Team Store gift card?

Unfortunately, at this time Team Store gift cards are not supported online. You may use your gift card in store only.

SIGN UP TO RECEIVE SPECIAL OFFERS AND DISCOUNTS

 





Wells Fargo Center Team Store © 2017