Frequently Asked Questions
What time do the Team Stores at the Wells Fargo Center open?Due to limitations from COVID protocol, the Team Stores are only accessible on event days from within the Wells Fargo Center with a valid event ticket.
Can I return an item purchased from the website at the Team Store?
Yes, however you must present a copy of your online order receipt. If you do not have a copy of your receipt, you may exchange sizes only. Please review our return policy page for additional details on return options, or contact our Customer Service Team.
Can I place an order and pick it up at the Wells Fargo Center?
Yes, however you must have a valid ticket for entry to the Wells Fargo Center and your order must be placed at least one business day before the scheduled start of your event. You can select Arena Pickup during checkout and retrieve your purchase from our store near Section 112 on the 11th Street side of the Main Concourse if you do not have a ticket to the game, you can call us, and we can set a time and date where you can pick the order up at the stadium.
What’s special about a custom Philadelphia Flyers jersey from the Wells Fargo Center?
Our custom jerseys are sewn by the Official Team Embroiderer for the Philadelphia Flyers, which means the tackle-twill letters and numbers put on your jersey are the same as the ones the players wear! This quality is exclusive to the Wells Fargo Center.
How do I order a custom jersey?
You can order a custom jersey by adding the Custom Jersey item to your shopping cart, if available. Otherwise you must add both the blank jersey and the jersey customization items to your shopping cart. If you do not see a customization item for the type of jersey you want, please contact our Customer Service Team for more information.
How can I customize a blank jersey that I own?
To customize a blank jersey you own, first complete and add the customization item for your jersey type to your cart. If you do not see a customization item for the type of jersey you have, please contact our Customer Service Team for more information.
After successfully completing your purchase, print the order confirmation and bring both the order confirmation and your jersey to the Fan Gear store at the Wells Fargo Center. For customization orders placed during the off season, please mail your jersey with a copy of the order confirmation via your choice of carrier to:
c/o Fan Gear Store
Wells Fargo Center
3601 S. Broad St
Philadelphia, PA 19148
Once your jersey arrives at the Wells Fargo Center, a representative will inspect it for preexisting damages or other areas of concern. An estimated completion time will then be provided based on the volume of custom jersey orders in our queue and the working capacity of the official team embroiderer. Please anticipate a minimum wait of 10 to 15 business days.
After completion, your jersey will be returned via the shipping method selected in your order. An email with tracking information or pickup instructions will be sent to the email address registered to your account.
Order Status, Shipping, and Fulfilment
How can I tell if my order was successfully placed through Shop.WFCPhilly.com?
If your order was successfully placed through Shop.WFCPhilly.com, you will have been directed to create an account. You can log in and view your order history and order status from your account. You will also have received a confirmation email from Wells Fargo Team Store with an order confirmation number. If you cannot locate the confirmation email, please check your spam or junk folders before contacting our Customer Service Team. If your order was unsuccessful for any reason, you will receive a follow-up email indicating cancellation of your order.
What’s the status of my order?
You can check the status of your order under “My Account” > “Order History” when you are logged in to the website. Once your order ships, the Order History will update to include the tracking number. You will also be sent an e-mail notification with the tracking information. If you do not receive this e-mail notification, please check your spam or junk folders and then contact us at email@example.com or 215-952-5282.
How long will it take for my order to arrive?
See our shipping page for shipping charts and estimated delivery times. Please note some items will not ship until a later date. Check product descriptions for more details.
Can I change or cancel my order?
Once an order is entered into our system, only a customer service agent can make changes to your order. Please contact our Customer Service Team for assistance. Please note that most custom merchandise and clearance items are final sale. Once submitted, custom items typically cannot be edited or canceled.
How do you ship orders?
All orders are shipped via UPS, or The United States Postal Service. All orders within the US will have the ability to track to their destination.
Do you ship to APO/FPO/DPO?
Yes. The USPS is the only carrier who delivers to these addresses so all orders will ship via Priority Mail regardless of shipping method chosen.
Do you ship to US TERRITORIES (Puerto Rico, Guam, etc.)?
Yes. We use USPS to ship to US Territories and all orders to these addresses will ship via Priority Mail regardless of shipping method chosen.
Do you ship internationally?
Yes. Please check our Shipping Policies page for estimated rates. Note: certain items we sell are not eligible for international shipment and will be cancelled or refunded from any international orders.
When will my order ship?
Most orders ship the same or next business day. Orders containing items such as custom or drop ship items, or orders going to APO/FPO/DPO, US territories, or international destinations will require additional processing time.
I received my order but it was incorrect/damaged, what should I do?
We will be happy to correct any errors made to your order. Please contact our Customer Service Team to obtain instructions.
What is your return policy?
You can return most items for any reason up to 30 days from the date of purchase. Please review our return policy page for complete details on important exclusions and requirements.
Custom jerseys with personal name and number decorations cannot be returned or exchanged for any reason.
Do I have to create an account?
At this time our website does not support Guest Checkout; all orders must be placed via a registered account.
I am trying to place an order but my shipping address is unrecognized, what do I do?
Please check that there are no errors in either your street address, city, or postal code. If your address is correct as entered, click “Ship Here” under “Enter a new shipping address.” You may need to click more than once to advance to the next step.
How do I update my password?
To update your password, go to the My Account page and enter the new password in the "Password" and "Confirm Password" fields and then click the "Update" button that is located below the Billing Address field.
I don’t see a product I want can you help me find it?
Yes. Please contact our Customer Service Team and we would happy to assist in finding products, product information or placing an order
I forgot my log in and/or password, what should I do?
Please visit the registration page and click the forgotten password link. If you encounter issues with the forgotten password process, please contact Customer Service.
I am having an issue using the website who can I talk to?
You can contact our Customer Service Team with any issues you are having with the website, or an order you placed with us. Customer Service representative are available to help you Monday through Friday, 9 AM to 4 PM EST and can be reached by phone at 215-952-5282 or by email at firstname.lastname@example.org
Can I use my Season Ticket Member discount?
Philadelphia Flyers season ticket members can receive 10% off all purchases online by entering their season ticket account number into the Promo Code box during checkout. For concurrent promotions, only one code may be used per purchase.
I have a Promo Code but it is not working, what should I do?
Please contact our Customer Service Team and they will able to assist you.